Perfect example. My aunt went to a pharmacy the other day to go collect her medication only to be served by an incredibly rude and grumpy person. She was not greeted or asked how she can be helped, the script was just taken away and that was it. My aunt had greeted her ever so nicely and asked how she was that day, and no reply. So my aunt, not one for keeping things to herself, spoke up. She said, "You know, the least you could have done was greet me with a smile." To which she replied, "Well, I am having a terrible day today and I don't need this." My aunt went on to tell her that she too was having a dreadful day but if she had just been greeted with a smile, the smile would have been returned and both would have been happy. After some further discussion, the lady apologised and admitted that she was having big problems at home and knew she shouldn't have taken it out on her. They then walked away smiling, both having had someone to offload to and feeling...